Frequently Asked Questions (FAQs)

1. What makes Awon Lava belts unique?

At Awon Lava, we design belts with a balance of style, quality, and durability. Each piece is crafted to be versatile perfect for both casual wear and formal outfits.

2. How long does delivery take?

Orders within the United States usually arrive within 7–9 business days, including processing and transit time. You’ll receive a tracking number once your order has shipped.

3. What is your return and refund policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition. To start a return, email us at info@awonlava.shop with your order number, and our team will guide you through the process. Refunds are issued to the original payment method.

4. Can I exchange an item for a different size or style?

Yes. If you’d like to exchange your belt, simply mention the replacement details when requesting a return. If your preferred item is unavailable, we’ll process a refund instead.

5. Do I need an account to place an order?

No, you don’t need to create an account. 

6. What payment methods do you accept?

We currently accept PayPal for secure and hassle-free payments.

7. Is my personal information safe when shopping with you?

Yes. Our checkout process is protected with secure encryption technology (SSL), ensuring your payment and personal details are kept safe at all times.

8. What should I do if I receive the wrong or defective item?

If your order arrives damaged, defective, or incorrect, contact us right away at info@awonlava.shop. We’ll arrange a quick replacement or issue a full refund at no extra cost.

9. How can I stay updated on offers and new arrivals?

You can follow us on social media (links at the bottom of our website) to get exclusive deals, discounts, and updates on new product launches.

Contact Details

Operating Hours: 8:30 AM to 5:30 PM (Monday to Friday)

Email Support: info@awonlava.shop

Phone: +1 (469) 851-0287

Official Address: 2522 Plumas Dr, Lewisville, Texas 75067, United States